Bascom Plumbing Company

That is the point of proper leak detection. We isolate the meter to confirm the leak is on your side, then use acoustic listening and thermal imaging to narrow it down before anything is opened. The goal is a small, marked opening rather than an exploratory demolition.

You can send a request through the contact page and we will confirm a window. For anything actively leaking or backing up, call instead. Typing takes longer than talking when water is moving.

Calls are answered by our own dispatch, and the truck that arrives is ours. We work across Bay County and the western Panhandle, so the person on the phone knows the difference between a slab-on-grade neighbourhood and an older part of Bascom with cast iron still in the ground.

Most standard gas and electric tank replacements can be done the same day, including hauling the old unit away. Tankless conversions sometimes need a gas or electrical check first, so we confirm that before scheduling.

Every job is quoted as a flat price for the work described, not an open-ended hourly rate. Drain clearing, water heater repairs and fixture work sit at the lower end. Sewer replacement, repipes and slab leak reroutes are larger jobs and get a written quote after a camera or leak location visit.

We cover Bascom itself plus the surrounding communities across Bay County and the western Panhandle, and we run in every incorporated city in Florida. If you are unsure whether your street is covered, call and give us the cross streets.

For an active leak, shut off the water. Most Bascom homes have a main shut-off near the meter at the street or on the wall where the service line enters. For a single fixture, use the small valve behind it. If you cannot find either, stay on the line and our dispatcher will talk you through it.